Radio Shack — the thrilling conclusion!

April 9th, 2005

Part One: Radio Shack sucks
Part Two: Radio Shack, part two

And just like that, we have resolution.

Well, in a matter of speaking, we have a resolution that only Radio Shack could be truly happy with. Scott, the District Manager who sent me a letter just a few days ago, gave me a call hours after I had sent my email. This was a surprise – I had figured, in my pessimistic way, that he would sit on my number until Monday, when he would have a decent amount of time to come up with excuses.

“I don’t want to make any excuses,” he said – almost right off the bat. “I wanted to call and apologize in person.” Scott, in his effort to win me over, told me everything I wanted to hear; they handled my concerns in a most untimely matter, they should have done more in getting a docking station for me, and that Derrick and the store really dropped the ball in communicating with me and keeping me updated on what was happening in their search. He explained how, over Thanksgiving, the demand for the Orbiter was more than they had imagined and they had sold 40% of their holiday stock during that post-Thanksgiving rush.

“As a company, we really messed this one up.”

I’d agree.

Scott also explained that he understood where I was coming from. I said that the one thing that really burned me up was that we were never given any options at all on what to do to find one, aside from checking on ebay, where they were going for 80 dollars (and still are, I might add). I told him that I had to call Sirius themselves to get any information on it, and documented my quest to find a docking station. He then mentioned to me that, truth be told, he had never even realized that Flying J was selling the exact same item under the Streamer name. I then commented on my Streamer power cord.

I appreciated the call. I would be lying if I said I didn’t. Scott did everything he could to win me back, and, in all honesty, it’s just a grudge now. I say that I won’t shop there, but I’m sure that somewhere, years down the line, I’ll need an RCA adapter and I’ll end up darkening their doorstep again. It certainly won’t be by my choice, but it’ll happen.

Finally, just so I don’t get a lot of “why didn’t you buy the docking station and sell it on ebay” comments, my decision to leave it there was three fold: first, regardless of what I made on the item, I would still be giving Radio Shack $50; second, I would end up screwing possibly two people – both someone in town who needed a docking station and someone on the internet who was too stupid to go to Flying J; and third, selling things on ebay is too much trouble.

Anyway, I’m glad to say that Radio Shack and I have parted ways, amicably, and we’ll quite possibly never cross paths again.

Though, now where will I get my remote control cars?


Comments: 4

Issues Considered: Annoyances, Sirius

Radio Shack, part two.

April 8th, 2005

Ugh. Radio Shack.

For those who need more of the back story, here it is: Radio Shack Sucks.

I wrote a mean letter to Radio Shack in retaliation for their complete dishonesty and unsportsmanlike conduct in dealing with me and my Sirius Orbiter satellite radio. To sum it up, we bought the radio on New Years Eve, and by the end of February, it was out of stock, out of production, and impossible to find parts for.

I did call Sirius (the company itself) and they said that the Orbiter could very well be out of production, but gave me another company that has car docking stations (which is the real reason this tizzy ever started.) They were sold at Flying J truck stops, and they were compatible with the Orbiter. I looked it up and found, surprisingly, that the Orbiter and the Flying J brand (the Streamer) appeared to be the exact same radio!

So I bought a car docking station… a Streamer car docking station. The guy I talked to at Sirius told me that, technically, this could void my warranty, but then, in an act of true customer service, assured me that if I never told anybody that I had a Streamer car docking station, no one would ever know and the warranty would be safe. Brilliant.

The Streamer accessory works wonders – and fits perfectly. I also, then, purchased what I thought was an off-market home antenna (so I wouldn’t have to take our original antenna down when we used the boom box out of doors.) When it arrived, I found it to be the exact same thing as the Orbiter antenna, the only difference being a different sticker on the bottom.

I breathed a sigh of relief as I realized the various Sirius radio brands were more compatible than I had first thought.

Anyway, just this past Tuesday I received a letter back from Radio Shack in response to my correspondence:

4-1-05
To: Corey Vilhauer

Re: Sirius Radio

Corey,

Thanks for bringing your concern regarding the Sirius Radio equipment to our attention. As a leading consumer electronic company we take customer care very seriously and I personally want to apologize for not meeting your expectations.

I have acquired a docking station for you and have sent it to the store on Western Ave. for you. Please take this letter with you and ask for Derrick the Manager and he will assist you.

I would like to talk with you about this a bit further bit I have been unable to locate your number. My office number is 605-886-2159 and my email address is Scott.McInroy@radioshack.com. Please give me a call or email me with your number and I will call you.

Sincerely,

Scott McInroy
District Manager 0359
101 E. Kemp Ave. Ste. D
Watertown, SD 57201

Originally, I had sent my letter to the Regional Manager in Minnesota, thinking that was the proper contact. I see now that I sent my letter to Scott’s boss, and Scott received it later on. A few things jump out at me in this letter:

1. Why is Mr. McInroy just now finding a docking station for me, now that he’s had a letter sent to his boss, when Derrick reportedly asked him to look around for one in early February?

2. Why is Mr. McInroy unable to locate my number, when it is reportedly on file at two different Radio Shack stores – given to them in the off chance that an Orbiter docking station comes in?

These questions didn’t ease my mind at all about this whole debacle. I thought about calling him, but it was long distance. And even though we have free long distance on our cell phone, I thought it would be more spiteful if I just emailed Scott and let him take the long distance charge. Incredibly petty, I know. The email looked like this:

Scott,

This is Corey Vilhauer — I have recently been contacted by you regarding my concerns with Radio Shack’s Sirius Radio practices. Derrick, manager of the Western Ave. store, should have my number on file. If not, it is (605) xxx-xxxx.

Regarding the docking station, I am no longer in need of this product. I purchased a Streamer docking station from Flying J and it’s the exact same thing, just with a different name. Please contact whoever is next on your list of people who need a docking station.

Thanks,
Corey V.

So now I’m just waiting for a response. I’m not really sure what I’m going to say when he calls, but I’m confident that, no matter what, I’ve spent my last at Radio Shack.

Oh! I nearly forgot. I took the boom box outside the other day, and noticed something different about it’s power cord. I looked closer, and discovered that my Orbiter boom box came equipped – from the factory – with a Streamer power cord!

Another piece of ammunition, I guess, in my fight against the Shack.

———

Edit: The thrilling conclusion? Right here.


Comments: 5

Issues Considered: Annoyances, Sirius

Site Update 04.07.05

April 7th, 2005

Well, as you can see I’ve updated the theme of this here blog — the general set-up is from a contest that WordPress had for it’s new version 1.5, and this one recieved second place. I’m all set to do a few little updates, but I’ve got to get permission from my web-host first. Chris! Answer your IM!

Anyway, I just wanted to see how everyone likes it. Please give me some feedback on what works, and what doesn’t. I’ll be back to write something more worthwhile later.


Comments: 2

Issues Considered: Meta

Hall of Fame?

April 6th, 2005

Yes.

I’ve read the recent articles on ESPN.com, and I agree. Basketball has a hall of fame, consisting of college and professional personnel (coaches, players, and front office people) from everywhere throughout the globe. International players are lumped in with college coaches, who are lumped in with NBA superstars; all of this creates a messed up system that, somehow, can induct Hubie Brown into the Hall of Fame but still slight Dominique Wilkins and Joe Dumars.

Yes, the NBA needs its own hall of fame.

The NBA, which, by all intents and purposes, is what defines the sport of basketball, has been shut out of the Basketball Hall of Fame in recent years. According to Rob Parker:

In the last eight years, the Basketball Hall of Fame has selected only nine former NBA players while selecting 16 college coaches and a number of other, less prominent basketball figures, many of whom you’ve probably never heard of, including international players, coaches from all levels and women’s players.

This has got to be embarrassing. You’d think that David Stern, the most powerful commissioner in sports, wouldn’t let this kind of thing happen. But, unfortunately, it’s true. I checked the Hall of Fame website to make sure, and it’s tragically true. Let’s go through a list of recent inductees, starting eight years ago, in 1997. Players and coaches who were enshrined based mainly on their ABA/NBA careers are in italics.

1997: Pete Carril, Joan Crawford, Denise Curry, Antonio Diaz-Miguel, Alex English, Don Haskins, Bailey Howell

1998: Larry Bird, Jody Conradt, Alex Hannum, Marques Haynes, Aleksander Nikolic, Arnie Risen, Lenny Wilkens

1999: Wayne Embry, Kevin McHale, Billie Moore, John Thompson, Fred Zollner

2000: Danny Biasone, Robert McAdoo, Charles Newton, Pat Head Summitt, Isiah Thomas, Morgan Wootten

2001: John Chaney, Mike Krzyzewski, Moses Malone

2002: Harlem Globetrotters (team), Larry Brown, Earvin “Magic” Johnson, Lute Olson, Drazen Petrovic, Kay Yow

2003: Leon Barmore, Chick Hearn, Meadowlark Lemon, Earl Lloyd, Dino Meneghin, Robert Parish, James Worthy

2004: Jerry Colangelo, Drazen Dalipagic, Clyde Drexler, Bill Sharman, Maurice Stokes, Lynette Woodard

I’m not trying to take anything away from people like Wayne Embry (the first African American NBA general manager,) Danny Biasone (the inventor of the NBA shot clock,) or Chick Hearn (legendary Lakers announcer,) but the Hall of Fame should be for the players, first and foremost, and it should be for the greatest players of each generation. I’m sorry, but the players who are inducted based on their college careers were never the greatest player of their generation. Same with the coaches, who are popping up in handfuls every year – it seems that every single coach who’s won a NCAA national title or has coached more than 500 games is being inducted. They all belong in the College Basketball Hall of Fame (there isn’t one.) Drazen Petrovic, Aleksander Nikolic, and Drazen Dalipagic, who could very well have been the best international players of all time, shouldn’t be competing with Dominique and Dumars for hall of fame spots – they’re simply not at the same level. Those guys belong in the International Basketball Hall of Fame (there isn’t one.)

Baseball has it right. There are very few managers or general managers, and no college or minor league personnel, in the Baseball Hall of Fame because they know that the sport revolves around the professional players first and foremost. The Pro Football Hall of Fame is exactly the same – NFL players hold the highest court. Could you imagine if Kurt Warner was inducted into the Football Hall of Fame because of his NFL Europe career, or if Mike Kelly (who? Exactly!) was inducted into the Baseball Hall of Fame because he was one of the greatest college baseball players of all time.

Simply put, the NBA needs to do what it can to stop embarrassments like this – like having some no name women’s player and some unremarkable college coach push great professional players out. Dominique Wilkins is the ninth all-time leading scorer! Joe Dumars is the only person to win the NBA Championship as a player (twice) and as a general manager! Bernard King, Maurice cheeks, Adrian Dantley, Dennis Johnson, Chet Walker – these are all great former NBA players. These are players who were light years ahead of some of the people being inducted nowadays.

The NBA needs its own hall – or at least it needs a Professional Basketball Hall of Fame – and it needs to start soon. What kind of resistance will players like Reggie Miller, Chris Mullin, even Scottie Pippen, face when it’s their turn to be inducted? Will they even be inducted? If Dominique Wilkins and Joe Dumars can’t make it, do they really have any hope?


Comments: 3

Issues Considered: Basketball, Sports

Second place = The first loser

April 5th, 2005

Roy-Roy and Friends

North Carolina — 2005 NCAA National Champions.

Now, if only I didn’t allow my co-worker TJ to turn in his late bracket (though, as he told me, “why would (a person) cheat if there’s no money on the line?”) I would have been in first place. I’ll settle for second.

Can you believe that only twelve of 70 participants chose North Carolina to win? I should mention, however, that only 25 or so of the brackets were filled out with any knowledge of the current NCAA — One of the older CA’s put UCLA as the champion — and so really I scored second out of 25. Kerrie, somehow, made a momentous comeback (mainly by her choice of an Illinois and North Carolina final) and scored 5th. Chris, our faithful host, ended up in 36th place, though his picks of Arizona and Kentucky nearly came true, with both teams losing overtime thrillers in the Elite Eight.

So, I guess, congrats to Roy Williams and company. It’s been three tries and three losses at the National Championship up until this point for the former and current Tarheel coach, so it’s probably about time.

Meanwhile…

I’m going to pimp a friend, here, by allowing you to click on Erok the Destroyer’s new webblog, dedicated to complaining about Vikings ownership and crying at a failed Timberwolves playoff run, I’m guessing. Enjoy it, because if you don’t, he’ll eat a bunny.

Eric’s blog.


Comments: 2

Issues Considered: Basketball, Friends, Sports

Three fives

April 4th, 2005

Tilt – “letting your emotions disrupt your ability to play”

I’ve spent six months losing. I’ve walked the thirteen steps down to Jim’s basement, sat down at the blue felt table top, constructed by his father and already beginning to pill with the movement of thousands of cards, and stared at my cards with no sense of how to play the game. For whatever reason, I found myself staring at two-six off suit, throwing it in, picking up my next hand, and betting anything that was higher than a seven.

As soon as I threw some money in, I was on tilt at Jim’s house.

Let me give a little back-story. I’ve played poker for about eight months now. I’m not a gambler – I never understood throwing money at something and hoping that you would get it back – but I do love playing cards. I can’t handle risking my money on something I can’t control, but with poker, in a way, I do control my actions. There’s no randomness – just a little luck and the knowledge of what to do with whatever you’re given.

Because of the current Texas Hold-Em boom, poker has become quite a fixture at the various houses I hang out at. Now, by saying that I conjure up images of smoke filled dens of debauchery and gambling, with cigars and hard liquor flowing through the walls and players slamming down chips and throwing cards in an effort to win thousands of dollars. On the contrary, it’s usually just a few of us that, every couple of weeks, sit around a dining room table slamming down chips and throwing cards in an effort to win six dollars. Regardless, I had an aversion to slapping money down and playing cards in order to get it back, so I withstood the urge to play. Eventually, though, I caught the bug. I wanted to play.

So, after a few off handed comments of how I needed some “Hold-Em guidance,” Jim coached me a little in his basement and helped me to understand the game. I found, eventually, that at some point I had learned to play poker. Then, after a few months, we started playing at my house – a true amateur hour with a whopping one dollar buy in – and we all learned together to refine our skills. I consider myself a decent card player. I’m no Doyle Brunson, but I’m certainly no chump. I know better than to bet on shitty cards, and I know when to raise, and when to call, etc.

Still, I couldn’t manage to scrape anything together in Jim’s basement. I would play for two dollars. I would lose my two dollars. Eighty percent of the time I was out within the frist two players. The other twenty percent I would place third, but only because I wasn’t betting aggressively and my chips had just run out. I wouldn’t know what to do with the cards I had, or I wouldn’t get the cards at all. I had psyched myself out that, no matter what, I was never going to win in that damned basement.

Last night, I finally did.

Don’t get me wrong, I did have to lose before I could ever win. Two dollar bills went in, and I lost both of them. Fourth place out of eight players doesn’t pay anything back. So I sat, and sulked, and thought about how I got bad cards, or how I hit some bad beats (which is when I’ve got the best cards, but my opponent catches his or her card at the last possible moment and wins.) I never considered that it was my fault that I was playing so poorly. It never occured to me that I had convinced myself that I was never going to win in Jim’s basement, unless I got great cards and played against bad players.

So, when Jim (a good player) started a five dollar tournament with Andy (another good player), Jeremy and Denise (two more good players, one of which may become a dealer), Pete (Jim’s dad, and someone who always seems to beat me) and himself, I should have just got up and walked out. Five bucks is a lot to lose when I don’t feel like I’ve got a shot.

Of course, I just threw the money in.

One of the early hands brought me a full house. There were three kings on the table, and I had a pair in my hand. No one was left in the hand but me and Jim. I tried to raise, he called, and I laid my full house down.

And Jim had the fourth king. Damn.

I could tell that I was going to have troubles. Soon, Pete was out, and Jeremy followed. I was still steamed from getting smacked around by four of a kind, and I only had enough chips for two more hands. So, when I picked up an ace, I decided to go all in. Two people called me.

I won.

My chips dwindled down again, so I went all in again. This time, all three remaining players called me.

I won again.

That was twice that I had gone in with my last breath and pulled back with a big pot. Finally, with Denise out, I went all in for one last time. And I won again. At this point, I was close to being the chip leader.

I knocked Andy out with a lucky card on the river (I had jack and king, Andy had queen and ace – a jack showed up, saving me from his cards) and the game was down to me and Jim. And for once in my poker career, I had the upper hand in Jim’s basement.

I was getting cards, finally. I had a few pairs, doubled the bet, and watched as Jim, hand by hand, slowly gave me his chips. I had put Jim on tilt in his own basement. It was great. But I didn’t revel in the fact at the time. I know enough that I’m a poor loser, but I can be an even poorer winner.

Jim was starting to just go all in. He had enough chips that it was a scary move for me – I certainly didn’t want to double up his 42 chips and leave an opening for him to sneak up and smack me around. On the last hand, I looked down to find I had “pocket” fives. The flop showed a third five. Jim went all in. And he looked in stunned amazement when his two pair was shit on by my three of a kind. Of fives. Measly little fives.

It felt good. Jim got his money back, and I took home an extra 25 bucks, which evens me out pretty much for all the money I’ve lost in Jim’s basement.

Poker is a funny game. It’s partly about luck, and it’s partly about the innate skill of reading your opponent – of playing the enemy, and not the cards. Hold-Em is a game of power swings, of false security, of a little clairvoyance. There’s a lot of emotion involved in poker. Ask a few of my friends – we’ve all been on “tilt” a few times. Even the best are tilted, at one point.

But, as much as I never wanted to become any semblance of a poker player, I have to admit, last night, when I left Jim’s house, it felt like a weight had been lifted from my card playing confidence. It felt like I could take on anyone, and have a striking chance of pulling something off. For all I know, I had the luckiest string of cards ever known in the poker world, and there was nothing I could do to lose the game. I don’t really care. I finally took on Jim’s basement, in all of its dingy, smoke filled glory, and I left with its sanctity lying on the floor, heaped in the corner with some old socks. I took on Jim’s basement, and I won.


Comments: 1

Issues Considered: Friends, Poker