On discovering content strategy

January 11th, 2010

I know – and, I assume, every copywriter worth his or her weight in legal pads knows – that the days of living solely on print copy and television scripts are waning.

And while there may be a few that can continue spitting out inspired old-media copy for 40 hours a week, whether because the agency they work for is large enough to supply the work or because they possess an exceptional niche talent for it, I suspect the idea of a dedicated copywriter in a smaller agency is going to slowly fade away.

Not for the bad, though. For the good.

For the best, actually. Especially if you know where the future is.

Enter the field of Web Content Strategy.

My Discovery

Here’s a big stupid secret: I like the Web. I like Web sites.

In 1997, I created a Web site for a local hardcore band, Floodplain. It wasn’t very good, but let’s face it – compared to today’s standards, no one’s Web sites were very good in 1997.

In 1998, I began what would turn out to be an early-stage blog. I had no idea what CSS was (though, in my defense, few did) but I still hand-coded and archived daily entries into a journal of my navel-gazing, Get Up Kids-fueled sophomore year.

And then, I stopped. I worked toward a bio ed degree, unconvinced that either writing nor Web could bring anything of substance.

Oops.

That was then. Now, I work with words, and often those words end up on the Internet, and when they do, I’m often surprised how little care is taken for other peoples’ Internet words. Words don’t matter on the Internet, it seemed.

“Gross,” I thought. Doesn’t anyone care?

And that’s when I learned about content strategy. Not the idea, but the practice. That there are people who care about it, and it’s their job to care about it, and I thought to myself, OH MY GOD NOW I HAVE SOMETHING TO DO THAT ISN’T WRITING A PRINT AD.

It felt like an awakening.

Spreading the Word

Understanding the impact of this discovery is akin to hearing about a great underground album for the first time. You LOVE it. It’s a bit quirky, and it’s certainly never going to get major radio time, but it’s quickly becoming one of your favorite albums.

But no one else has heard of it. You can’t talk to anyone about it. They just don’t get it, and here it is, this beautiful, amazing suite of music, absolutely changing your life, but it’s only sold 10,000 nationwide and you’re pretty sure not one of those copies has landed anywhere within a 100-mile radius of your home.

And then you go online and find a message board for the band. You find the band’s Web site. You read reviews in college newspapers, and you discover an intense following among a subset of people that really aren’t any different from you. You know these people. YOU CAN FINALLY TALK TO SOMEONE!

You discover new music, you dye your hair orange, you move to San Francisco and start your own band. Or something like that.

That’s me with this content strategy business.

And Now…

All of this is leading somewhere. Which is why, much to the chagrin of the established Web community in Sioux Falls – and probably to some of my co-workers – this subtle shift has led to a new tag-along mentality, in which I seek out more information, more contact, more firepower. Like the young punker who strives to hang out with the established bands, gradually weaseling his way into acceptance, I stalk content strategy and its followers.

Because, really, I’ve got this deep-seated longing to be a crafty Web designer or coder. To enter with the collective language of Web coding, a language as necessary to today’s global market as anything you’d learn from Rosetta Stone, and leave with something both usable and beautiful is an unachievable dream.

But I know I’ll never be a star Web designer or a developer. However, I now see that I – and writers in general – can at least participate in the game, fostering change within my current position and growing as both a professional and as a Web aficionado.

There is life after print. There is life after radio.

Adapting as a writer in today’s Web-centric world has little to do with becoming better at old media. Instead, it has everything to do with reaching wider, not becoming more skilled at what we already know, but branching into the fields we’ll be asked to work with.

Web content strategy takes what we as writers already cherish – the written word, the communication of themes and concepts through language – and combines it with higher level skills; strategy, organization, architecture, big picture stuff that goes beyond a link or headline.

It’s not just the future, you guys. It’s happening now.

The death of the 30-second spot? The decline of newspaper advertising? The fracturing of viewership and the iPod’s savage destruction of traditional radio?

When it comes to the Web, those scares are only words. Only content. Which, in turn, is the only thing passed from person to person: content, searched for and archived and tweeted and e-mailed and read and remembered.

If content is still king, Web content strategy is how kings are made.


Issues Considered: Career, Content Strategy, Marketing, Technology, Writing

11 Responses to “On discovering content strategy”

  1. [...] On discovering content strategy : Black Marks on Wood Pulp / by Corey Vilhauer http://www.blackmarks.net/2010/01/11/on-discovering-content-strategy – view page – cached I know – and, I assume, every copywriter worth his or her weight in legal pads knows – that the days of living solely on print copy and television scripts are waning. [...]

  2. Chris Moritz says:

    Egad, this is familiar!

    Your “life-altering underground album” metaphor is apt. Couldn’t stop my mental cinema from coughing up a “no, man – you have GOT to check out this Content Strategy thing!” scene.

  3. bencurnett says:

    That thing you said up there between “I know…” and “…how kings are made” ?

    Me too.

    Great post.

  4. Thanks, you guys.

    It’s funny how suddenly this has suddenly gained attention, after nine days. To continue my indie-rock metaphor, I feel like I just broke my first minor hit on college radio.

  5. laura lerner says:

    Hmmm. Having grown up as an editor (vs writer), I’m sorta surprised by the revelation. The big picture has been part of the gig the whole time, with content creation and quality being just one piece of the pie. For me, it’s a shift in venue or genre, maybe. Still, now I understand where all the shiny newness talk is coming from and that helps. Might be time to join the larger conversation. :)

  6. @Laura – No, you’re totally right. The big picture has always been important, and content is a part of that.

    My revelation is that I never knew there was a field dedicated to it. I always assumed copy and content was just another checkbox on the way to a nicely designed site. And I hated that.

    When I learned that the content strategy revolution has only been roaring at a major level for the past year or two, I was surprised.

    My excuse is that I always thought Web work as something beyond my grasp, thanks to learning writing through print. As far as everyone else’s excuse, I’m not sure I can vouch for them.

  7. Followed over from some links on Twitter…
    Excellent entry. I find myself in a similar situation of being a content strategy fangirl. I don’t have the nice metaphor, but have had similar revelatory moments upon discovering the field. So THAT’s what I’ve been doing all these years! That’s where things are really headed. It finally has a name.

    Thanks for expressing it all so eloquently. It was worth the visit for the last line alone.

  8. [...] than I am able to. And I’ve already touched on Content Strategy for the Web – or, at least, my newfound interest in the field. The books themselves don’t matter that much when it comes to a “What I’ve Been Reading” [...]

  9. [...] the time, I didn’t even think you could get ONE JOB like that in Sioux Falls, let alone find 15 people to fill a sort-of-creepy back room at [...]

  10. [...] the time, I didn’t even think you could get ONE JOB like that in Sioux Falls, let alone find 15 people to fill a sort-of-creepy back room at [...]

  11. [...] published at Black Marks on Wood Pulp. This was my first official post about content strategy, and I still refer to it today, if only to [...]

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