Category: Career

Peeking at the elephant

November 16th, 2010

Content Strategy Blog: The PreviewHey. Pardon me for a moment while I talk about a new little project I’m working on.

It’s another blog.

Wait. Before you click away. Wait.

It’s a content strategy blog. It’ll touch on IA and UX and CMS and Web writing and all of those other cousin-disciplines, but first and foremost it’s going to be a content strategy blog.

I feel so grown up, writing a blog about one professional subject. *Blush.*

Why? Here’s why: I’ve been writing about content strategy, either here or over at Blend’s blog, for over a year now, but in both places the posts have seemed out of place.

At Black Marks on Wood Pulp, they’ve fallen upon the wrong ears; they’re shards of glass in the jelly of this might-as-well-be-a-daddy-blog blog – too sharp and too work-related to fit in with the posts about Sierra’s poop. And Blend’s blog is more of a news feed – a stream of data rather than a chapter book on professional development.

So, at the urging of Deane and with the help of Blend, I’m going off the deep end. I’m starting a content strategy blog. Just like everyone else who started a content strategy blog. Except mine’s going to be different.

Because it’s got a big jungle animal on it.

I’ll admit – I’m pretty excited to dive in.

Look for it. Soon. That is all.


Comments: 7

Issues Considered: Blogging, Career, Content Strategy, Writing

Ira Glass on good taste

October 27th, 2010

I just spoke at SDAF’s Student Day, which is always sort of inspiring and totally humbling.

And then, an hour too late, I read this little thing from an Ira Glass video on storytelling (via Brian Gilham):

Nobody tells people who are beginners, and I really wish somebody had told this to me, is that if you’re watching this video you’re somebody who wants to make videos, right? And all of us who do creative work like, you know, we get into it and we get into it because we have good taste. Do you know what I mean?

Like you want to make TV because you love TV. You know what I mean? Because there’s stuff that you just like love, OK? So you’ve got really good taste and you get into this thing that I don’t even know how to describe but it’s like there’s a gap. That for the first couple years that you’re making stuff, what you’re making isn’t so good, OK? It’s not that great. It’s really not that great. It’s trying to be good, it has ambition to be good, but it’s not quite that good.

But your taste, the thing that got you into the game, your taste is still killer and your taste is good enough that you can tell that what you’re making is kind of a disappointment to you, you know what I mean? Like you can tell that it’s still sort of crappy. A lot of people never get past that phase and a lot of people at that point quit.

And the thing I would just like say to you with all my heart is that most everybody I know who does interesting creative work, they went through a phase of years where they had really good taste and they could tell what they were making wasn’t as good as they wanted it to be. They knew it fell short, you know, and some of us can admit that to ourselves and some of us are a little less able to admit that to ourselves.

But we knew that it didn’t have the special thing that we wanted it to have and the thing what to do is… Everybody goes through that. And for you to go through it, if you’re going through it right now, if you’re just getting out of that phase or if you’re just starting off and you’re entering into that phase, you’ve got to know it’s totally normal and the most important possible thing you can do is do a lot of work.

Do a huge volume of work. Put yourself on a deadline so that every week or every month you know you’re going to finish one story. You know what I mean? Whatever it’s going to be. You create the deadline. It’s best if you have somebody who’s waiting for work from you, somebody who’s expecting work from you, even if it’s not somebody who pays you but that you’re in a situation where you have to try not to work. Because it’s only be actually going through a volume of work that you are actually going to catch up and close that gap. And the work you’re making will be as good as your ambitions.

Hell yeah. I wish I could have imparted that kind of knowledge on the ad kids today.

I guess I’ll be happy I didn’t make any fart jokes.


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Issues Considered: Career, On..., Writing

Spoiler Alert: Collateral Editing

October 18th, 2010

Spoiler alert, you guys.

So New York Magazine’s Vulture blog posted a little ditty about whether or not Don Draper chose the right woman on Mad Men’s season finale, complete with an episode spoiler right in the headline: “Is Megan Really Right for Don?”

Spoilers in the headline? One comment summed it all up:

“It’d be awesome not to have spoilers in the headlines.”

Point taken, apparently: New York Magazine’s response was to change the headline.

Mad Men spoiler

Unfortunately, the headline doesn’t stand alone.

Updating Content = Updating Metadata

As with any content management system worth its licensing cost, posts on Vulture’s site are published with an automated simple URL. The assumption is that this URL becomes the permalink of the article, forever and ever, despite any changes in content or, in this case, the headline itself.

The headline was changed, but the URL remains the same. The result: a spoiler is only partially averted.

Spoiler URL

The lesson is simple: our blog posts and articles and Web pages are so much more than art and copy, and – especially in the case of a major news blog – we as writers and content specialists need to always remind ourselves that changes do not necessarily cascade throughout the metadata.

It’s not only a problem in the URL, either. When we update an article, do we also update the timestamp? Do we let the reader know the article has changed? Does it now fit under a different category, or are there different tags that can be assigned?

Updating an article or blog post or even a static HTML block of copy can range from a spelling correction to a major re-write or adjusted attribution. Different levels of change lead to different levels of updating.

That being said, all levels of updating require a quick confirmation that EVERYTHING has been updated. It’s something I forget on this blog every day. I’d be willing to guess it happens to you, too.

The “Change Everything” List

It’s one thing for this to happen on your little personal blog. But when it starts popping up in a major publication’s news feed, it becomes a larger (not to mention, more noticeable) problem.

Having a simple workflow in place to address post-publication changes can help catch the small things that might fall through the cracks. For example, when updating a blog post, a content wrangler should check:

A. URL – Does the URL still reflect the nature of the article?

B. Metadata – Tags, categories and other items of taxonomy – are they still valid?

C. Post Status – If the post has changed drastically, is there a way to flag the post as “changed” or “updated?”

D. Date/Time – Some CMS programs will automatically update the timestamp. Determine whether the timestamp needs to stay the same (in the event of a minor spelling change or other item of insignificance) or if the timestamp needs to be adjusted to reflect new information.

There’s more, too, depending on the level of journalistic integrity, what your CMS allows and what your readers expect. Adjust and administer as you see fit.

But What About Links?

Yeah. Good question.

In the case of this Vulture article, the headline itself was changed rather quickly – enough to think that, if the URL was also changed, it would still be in the initial stages of gathering inbound links.

But what about an article that’s a few hours old? A few days?

That answer ain’t simple, folks. It’s a matter of serious discussion, comparing the benefits of giving the post a more fitting URL with the risks of losing those inbound links.

Some CMS packages allow for single-page URL redirection. Most don’t – at least, not as a base function – and changing the URL runs the risk of leaving a sea of broken links, especially as an article moves further away from its original publish date.

In the case of this Vulture article, what seems like a URL mix-up may, in fact, be on purpose. If the article blew up early and garnered a large amount of traffic, the editorial staff may have said, “Hold on, buddy. Spoilers are a part of the business, and we’re a news-based blog, so let’s keep that URL and just change the headline.”

That being said, there’s a lot to be said about the editorial process before we even reach this kind of decision. If articles go through a solid set of checks and balances, there will no reason to get this far.

Boiling it Down

Above everything, the question of changing URLs after publication outlines the necessity of carefully reviewing content before it’s posted: a policy of steering clear of immediate spoilers, in this case, would have prevented the need for a URL change.

We can’t be perfect all the time, though. I know I can’t be.

So develop a quick checklist and apply it to all post-publish edits. Do it right now. It’ll take no more than 15 minutes, and it’ll save you from spoiling the finale of Mad Men for some unfortunate soul.


Comments: 1

Issues Considered: Career, Content Strategy

What I’ve Been Reading – HTML5 for Web Designers

August 16th, 2010

There’s an underlying belief throughout the non-tech-savvy that computer and Web programmers are a secluded, arrogant group; fiercely loyal to their language, looking out for themselves, unable to share their findings lest they make themselves obsolete. It’s this belief that leads us to stop trusting our company’s IT department and automatically mistrust the kid Web developer signed on to work our church Web sites.

What I’ve Read:

HTML5 for Web Designers by Jeremy Keith

It’s not necessarily true.

In my experience, Web developers aren’t maniacally protective of their knowledge, but simply frustrated that no one else is bothering to commiserate. When you show up with the ultimate in ignorance – like asking a CSS expert to help you get rid of spyware, or expecting a .Net developer to automatically help you purchase a digital SLR camera – you’re not facing arrogance.

You’re facing exhaustion. That expert? He or she is simply tired of being misunderstood.

If there’s one thing I’ve discovered over the past two months in Web development, it’s that Web developers want to talk about Web development. They want to share their secrets, often to the point that your eyes glaze over.

Ask a pointed question, though, and you’ll discover something even greater: the Web developer’s desire to spread knowledge. Which brings us to A List Apart’s first publication, HTML5 for Web Designers – a short and easy to digest primer on the changes being made through HTML’s newest iteration.

As a Web guy whose exposure to HTML and CSS has come exclusively from the routine hacking of free WordPress templates, HTML5 for Web Designers dives into the subject at my level – highlighting the changes and features of code that could change how the Web is organized and developed. Even better, it does so in a way that’s akin to the “spreading the gospel” model of Web talk – 100% devoted to letting the reader understand the code.

Don’t get me wrong – it’s not going to make my mom understand Web development.

That being understood, it’s a wonderful look inside the mind of a development evangelist; Keith’s knowledge takes a 900-page slog of a standards guide and boils it down to the 80-some pages you’ll actually need to read.

Because, you see, developers don’t aim to make people feel dumb. At least, not as long as we’re willing to listen and make a concerted effort to understand.

It’s our inability to grasp the nuances of technology that’ll take care of that for us.


Comments: 1

Issues Considered: Books, Career, Journalism, Literature, Technology, What I've Been Reading

A walk to the library

July 16th, 2010

From where I work, it’s only a quick two block walk to the library.

So today, with my head swimming in tests, my mind frozen from the air conditioning, I got up and walked there.

No premeditation. No purpose. With just a hunch, I stepped into the heat, turned right, and kept walking.

For the past year or so, I’ve completely fallen away from reading books; the stack beside my bed grew, stagnated, and is in danger of being killed off. I barely read at all, actually – outside of the Sunday New York Times, a handful of work-related books, a blog article or two, there’s nothing. My mind has been consumed with learning new skills and adapting to a second child and spending time with my family.

Reading has taken a back seat.

So, this walk? It quickly became a big deal.

Our library is cool and new and stocked with great books and at once I was reminded of why I was always attracted to it. You see, this is where I was supposed to be. On these shelves. Writing books and stories, looking to make it big; my words sheltering others from boredom, my thoughts absorbed by strangers. I started this blog to practice becoming a better writer. I volunteered for magazines – writing about reading, no less! – and weaseled my way into a writing job at an ad agency. I read fiction and non-fiction and short stories and massive tomes like it was a religion – both because I enjoyed it and because, as they say, better readers make better writers.

And then, I kind of stopped.

I still write. But I no longer read.

Instead, I found two things I enjoyed a lot more, and I’ve jumped into them with full abandon: being a dad, and working in Web.

But they don’t have to be exclusive.

The potential made me dizzy. Or maybe it was the heat. Whatever. All I know is that I walked into the library, wandered around for a few minutes, grabbed Syncopated: An Anthology of Nonfiction Picto-Essays and Steinbeck’s The Red Pony and made a promise to myself.

To stop making excuses. And to head back to my roots. Because while my path veered from becoming a writer, there’s no reason it ever should have stopped me from becoming a reader.


Comments: 5

Issues Considered: Books, Career, Family, Literature, What I've Been Reading, Writing

Post-launch content schedules

June 30th, 2010

Oh, man, the brain trust at Blend gave me the keys to the blog wagon and here I go posting about content strategy stuff again.

Chances are, most of the content strategy stuff that used to be here will now be over there, but don’t worry – I’m vain enough to link to it from the ol’ personal blog. Over. And. Over. Again.

Anyway, I’m over there with this nugget. From “On Post-Launch Content Schedules: or, Who’s Taking Care of the House?”:

In the Web industry, we build Web sites. But we might as well be building houses. Except, instead of populating homes with people, we’re filling them with information, application and entertainment. Words and pictures need a home on the Internet, and Web sites are the three-bedroom, two-bath ranch home they’re looking for.

Web companies exhibit pride of ownership, too. As long as we hold the deed to our site, we’re keeping up with routine upkeep. It’s easy for us – after all, the construction was all handled in-house, for the most part, so we understand the corners and rafters and concrete better than anyone else.

Then, we hand the site off.

We’ve prepared it for sale. The site is at its peak – top notch, totally updated, ready to move in. The paperwork is signed, the Realtor has been paid – we’ve reached the finish line, you’d think.

Nope. The launch of a Web site isn’t the finish line. New content will move in. Updating will happen. Upkeep will be needed.

Are you ready to handle it?

CLICK THROUGH FOR MORE! (Do it. Now.)


Comments: 3

Issues Considered: Career, Content Strategy, Grandpa Boyer

Searching for a new SearchTest

June 29th, 2010

With search testing comes the need for original, unrelated words.

The goal, of course, is to make sure a Web site’s search function works. You throw unrelated words in, of course, so you can search for them. And while the standard “SearchTest” will bring up a series of specifically coded pages, that word is boring.

A total yawnfest, you guys. And predictable, which, apparently, my former ad agency self won’t allow.

So I apparently go for the angular. A recent set of test search words: “Waldo.” “Kraken.” “Yeti.” “Kilroy’s Revenge.” Sharp corners. Weird combinations.

Look at that. It’s like a Styx album threw up on your computer, right? I contend it could be part of a new phonetic alphabet.

Either way, I’m not far away from assigning search terms to the more memorable Final Fantasy elementals, or John Tenta wrestling aliases, and when I get to that point I fear I’ll have gone too far. Please keep me in your thoughts.


Comments: 1

Issues Considered: Career, Words