My daughter is four years old. The other day, as I was leaving the house, she asked me why I needed to go to work. “Why can’t you stay home?” she said.
My simple answer was, “Dear, you see, I need to go to work so I can make money, so we can have nice things and eat nice meals.” She accepted that answer as truth.
What I didn’t say was that I enjoy going to work. That there are days when going to work is a break from the kids, as much as I love them, and that while I would certainly rather spend the day with her and her brother, there are times when I need to get out and think at an adult level.
I didn’t mention that I don’t work for the money, but for the challenge – for the drive, for the thrill of making things, for the rush that comes with collaborating with other people.
I just said I was going to make money. It was the easy answer. Because I didn’t have the time – nor did she have the attention – for me to tell her truth: that it’s much much more complicated than that.
If there’s one thing that fuels today’s grab for pageviews, it’s opinions. Hard ones. This or that. Nothing in between. Nothing that veers into the hazy grey field of compromise.
“Summarize that,” they say. “Give me the bullet point version,” they demand. Time is of essence. Boil it down so it no longer needs thought.
So when we talk about whether the New York Times should be more vigilant in their fact checking, or whether yoga will cause you irreparable harm, we’re predisposed to boil it down to the most simple argument. I know I do this. We all do, in some ways.
Maybe it’s not our fault. Maybe we’ve been taught to believe that the ability to create concise descriptions of complicated things is a sign of success when. Really, it’s the opposite. You’ve succeeded when you can explain a complex subject without losing the nuance. I know: that’s hard to do. So we summarize. So we cut corners. We ignore the complexity.
It’s not a matter of missing the forest for the trees – it’s that we’re cutting down all of the trees and wondering where the forest went.
A year and a half ago, during the 2010 South Dakota Festival of Books, I watched Michael Hart – the late founder of Project Gutenberg – and Michael Dirda – Pulitzer Prize-winning book critic – present a panel on “Reading in the Digital Age.”
As one might expect, Hart spoke at length about how the printed book was dead, that all writing should be done digitally for the benefit of mass consumption and for those who may not be able to afford a printed tome. Dirda, on the other hand, spoke about the necessity of aesthetics, of the tactile nature of holding a book in your hand, of the feeling of being that you cannot recreate in an e-reader.
Both made some good points. But the title of the panel is misleading. This presentation was no more about reading in the digital age than it was about koala mating habits. Where we expected some sort of solid discourse on where print vs. digital may eventually compromise, we instead received a kind of ribald sniping. It was a battle between two opposing viewpoints, both refusing to admit middle ground, incapable of giving an inch.
While the answer lie somewhere in the middle of the pitch, these two men fought over which side of the field to enter.
If a single idea has followed me around this year, from politics to art and work to friendships, it’s been this one: “it’s more complicated than that.”
It’s centrally important to seek simplicity, and especially to avoid making things hard to use or understand. But if we want to make things that are usefully simple without being truncated or simplistic, we have to recognize and respect complexity — both in the design problems we address, and in the way we do our work.
Erin Kissane, “What I Learned About the Web in 2011″ via A List Apart
My experience at the South Dakota Festival of Books is no different than any experience one might find watching cable television, or at a political debate, or when discussing which Led Zeppelin album is the best. We’ve been trained to take a side and dig in for battle.
When we go to battle intellectually, we find comfort in absolutes. They afford us a bit of security. There are no holes to be poked in our theories.
Part of the challenge of art and science and rhetoric is in finding the nuances; there is no topic worth discussing that doesn’t hold some grey area, and there is no grey area that is worth ignoring. But grey areas? They’re hard. So we ignore them. And that’s how misinterpretation seeps into our lives.
Take, for example, the industry in which I work: web design, development and strategy. For the past several years, people have tried to put together a simple, concise description of content strategy – what is it, and how do we quickly explain it to our bosses? We understand that there’s a need for that description in a business sense, but our answer is often lacking in nuance. We trade length for clarity; we discard the messy details to gain a certain level of buzzworthiness.
Truth is, content strategy means different things to different people. What’s more, THAT’S OKAY. Just as “web development” means different things to different people, we still have freedom to interpret our work in a way that makes sense to us.
So we stick with “content strategy” – an awkward word that barely captures the extent of what we do. But we’re not alone in this: language is hard, and though we struggle to assign simple words to complex arrangements, and though they may seem trite and inaccurate, oftentimes it’s the best we can do.
Communication isn’t perfect. Again: THAT’S OKAY.
This is not an industry-specific thing, either. Ask someone to explain the scientific method. Depending on their field of expertise, you may hear several variations of the base process. Ask someone to explain something with a clear purpose and structured set of rules – baseball, for instance. Ask a baseball fan. Ask a baseball historian. Ask someone with no connection to the game. To some, it’s a game. To others, it’s a past-time. To the haters, it’s a distraction.
Words allow us to communicate. But they also fail us, in that we’re driven to compress theories that should, in fact, become more robust. We’re taught to say more with less, to edit and edit until there’s nothing left to chance, to push things into a smaller box. So we cut the non-crucial elements. And we lose the nuance. And we wonder why this seemingly complicated theory has been boiled down to a Cliff’s Notes version – all solution, no reasoning.
Sure, most things should be said in fewer words. But there are a lot of things that should be said in more.
We’re challenged to understand the future in as complete a way as possible. To shy away from absolutes, and to embrace the grey area, charging in full speed and making sense of the fray. There are discoveries there. There is truth. There is completeness.
We can’t take one side or the other – not in good faith – without understanding that, regardless of the subject, it’s often more complicated than that.
War is good. War is bad. It’s more complicated than that.
We should be liberal. We should be conservative. It’s more complicated than that.
We should fight to stay neutral, and we should always look at all angles of a subject, and we should stop trying to sum up incredibly complex processes and concepts and feelings into simple, single-serving soundbites. We should run to the middle and be implicit in our embrace.
Except, let’s be honest.
It’s more complicated than that.